medicines4yourpet.com : pet drugs

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Please note that we do not accept cheques.

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Terms & Conditions

Terms and Conditions

Our minimum order value is £3.00.

We like you to order using the web site. If you feel you must order by telephone, then we will process your order this way but we will charge £2.00 per item to do so.

We aim to keep costs down so that our prices are as low as possible. For this reason we will not reply to acknowledge receipt of prescriptions or to update on order progress unless there is a delay in supply.

Images associated with products may be representative. This means that we use pictures to demonstrate an association with a product. For example we sell Millophylline tablets individually and we show a picture of a 500-tablet-tub, not a picture of one tablet.

We process order on week days.

We will only process an order for Prescription Only Medicines (POM-V or POM) when we receive your prescription. POMVs require a written prescription from your own vet. Products in the shop which require a prescription have an image showing the "prescription required" logo adjacent to the product related text and the words "prescription required" in the item title. Any omission of prescription requirements by medicines4yourpet will not mean such a product will be supplied without a prescription.

At the check-out, there is a compulsory selection process whereby customers must indicate the prescription requirements for the order. If a wrong selection is made, an email may be sent indicating the wrong selection, advising on the correct procedure and offering a refund and order cancellation if a genuine misunderstanding is involved. We reserve the right not to make contact if a wrong selection is made. Refunding will be done 14 days after order placement when an enail will be sent giving information regarding the refund. No order processing will take place on the basis of an incorrect or innapropriate check-out selection.

Due to legal requirements, we cannot accept the ruturn of medicines other than to correct an error by medicines4yourpet or in response to an official recall. Therefore, refunds are not available for POM-V or POM medicines other than in response to an official recall.

We will refund your payment direct via Protx if we do not receive your prescription within 14 days of the order. We aim to process orders within a maximum of 7 days days of the order date. The majority of orders will be processed immediately (on receipt of a prescription if required). If there is to be a delay in order fulfillment, customers will be notified by email. Delayed processing will occur if payment clearing is required. In cases where an order has been placed for a prescription-only-medicine and where no prescription is received within 14 days of the order being placed, we reserve the right to deduct 10% from the refund, up to a maximum of £10.00.

We do not accept cheques.

We charge postage for all orders for which the total (gross) weight of the order is over 500grams. Orders for goods weighing less than a total of 500grams are not charged an additional postage fee.

If you are unsatisfied with our goods for any reason whatsoever, please return them to us immediatley in secure and safe packaging. This does not apply to prescription only medicines which cannot be returned. We will refund your payment on receipt of the goods if the goods are of re-saleable quality. If the goods have been tampered with, we will not refund. Your statutary rights are not affected.

Medicines4yourpet reserves the right to cancel any order made if there has been a genuine mistake made regarding the price shown in the shop. In such circumstances all payments made will be refunded.

As postal charges are applied to goods weighing over 500g, medicines4yourpet will not accept repeat orders for goods which result in dividing the total order weight into multiples, each weighing less than 500g. If customers do this, an email will be sent idicating that the payments will be refunded and the orders cancelled.

The automatic email sent on receipt of your order is not a confirmation that your order has been accepted.

We will not release your personal details to any third party. The only contact we will make with you will be to liaise with you regarding an order and occassional promotional and information emails.

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All packages weighing less than 500g (gross) are sent FREE OF CHARGE by 1st Class Mail.

If you would like to use the Royal Mail's Signed For Deliveries, please select a delivery option and extra payment (ONLY AVAILABLE FOR PACKAGES WEIGHING LESS THAN 500G).

We will provide a quote for postal charges for packages weighing over 30kg (2kg to non UK addresses).

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We now stock an exciting new range of pet food from the Pets' Kitchen - by TV vet Joe Inglis.

LOOK: Frontline Spot On For Dogs & Cats. NO PRESCRIPTION REQUIRED! Cat 6 Pack - £17.95 including VAT & 1st Class postage!

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